We want your experience with us to be as easy and enjoyable as possible. You'll find our list of Help Topics below. If you have a question that is not answered here, please e-mail us and we will get back to you within 24 hours. If it is more convenient for you to phone, call us (864)335-9697 How to Shop at PETSR4U.COMFinding and Adding Products to your Shopping CartIt's easy to browse our product catalog and purchase items at PETSR4U.COM!

If you know what item you're looking for and would like to jump to it directly, you can type search keywords into our search box in the upper right hand corner of every page and then click on the arrow. Not sure what you'd like?Browsing the store is equally easy. To see what product categories we have for fish, as an example, click on "Fish" at the top of our home page. The resulting page will include a list of all the products we carry for fish. Clicking on the "Aquariums/Hoods/Bowls" section will lead to a list of products that includes fish bowls. You can click on the product photo or icon to enlarge product. Or click on the add to pet's cart to add the item to your cart (you won't have purchased the item until you check out). You will be shown the current contents of your cart each time you add an item. Each time you'll have the option to continue shopping or proceed to checkout. 

CheckoutPurchasing items you have placed in your shopping cart is a four-step process: Reviewing your Cart, Recalculate, Order Checkout, Proceed With Checkout Confirming ,Print This Page For Your Receipt.Step

1: Reviewing your Cart When you're ready to complete your purchase, click on "View My Pet's Cart" in the upper right corner of any page. You will get a list of the products you have already put in your cart. At this point you can adjust the quantities of any item by entering a new quantity in the "QTY" box and then pressing the "Recalculate" button to the right.When you have finished verified the number of items you have ordered, click on the "Order Checkout" button in the upper right section of the page. 

Step 2: Register Your Shipping Address. You will now see a Registration page. Please enter in all the info you are asked for. If shipping address is the same please check the box. Shoppers:If this is your first time shopping at PETSR4U.COM, you will now get a page asking you for your billing and shipping address. Fill out the requested information. At the bottom of the page you will find a payment method selection box from which you may choose various credit cards. When you select a credit card option, enter your card number and expiration date in the appropriate boxes. Be sure to enter number only, with no spaces or hyphens, and click on the "Proceed With Checkout" button on the bottom of the page. Note that you can "check the box" to have your shipping address automatically filled in with your billing address. Confirm your information on the confirmation page and then click on "Proceed to Checkout" for your final ordering step. (If you are wanting to pay buy money order the product will not be shipped till receipt of payment)Step

3: Final CheckoutThis page allows you to review your order, including the items you have purchased and the relevant shipping and taxes associated with your order. If all is correct click on secure order button.Step

4: Your Receipt If you pay by credit card, the next page will be your receipt. Print it out or save the page, and return to PETSR4U.COM by clicking here to continue. Top Of Page100% SecureWhen you use our online ordering system, your information is transmitted through our secure server. All your information, including your credit card number, is protected through encryption while in transit to us and can't be intercepted by a third partyPaymentWe accept U.S. Visa, MasterCard, and American Express credit cards.